1. What is the delivery price?
The price of delivery depends on the size of the ordered product and the delivery address. You will find the exact cost of delivery after adding the product to the basket and entering the delivery address.
2. Can I get my parcel on Saturday?
Our packages are delivered from Monday to Friday, but upon your request, we will try to arrange a Saturday delivery.
3. . What to do if the package delivered by the courier is damaged?
If your package is damaged, please take a photo of it at the courier. Unpack the product at the courier and ask him to fill in the damage report or to note the damage. If your product is also damaged, please contact our Customer Service Office via e-mail: shop@mazzini-sofas.com via the contact form.
We highly encourage you to unpack the product in the presence of the courier. Any deficiencies should be noted in the protocol.
4. What to do if the courier delivered a damaged parcel, but no damage protocol has been prepared?
Contact us as soon as possible: shop@mazzini-sofas.com or via the contact form. Pictures, order number, pickup date and any additional details you consider relevant will be helpful.
The courier company is obliged to draw up a damage report, which is necessary to consider the transport complaint. If the courier refuses to prepare a report, please contact us immediately by phone: +33 974 775 430.
5. What to do if the package delivered by the courier did not look damaged and the products inside were damaged?
Please contact us e-mail: shop@mazzini-sofas.com via the contact form. We will assess the damage and offer you a solution depending on the degree of damage.
We highly encourage you to unpack the product in the presence of the courier. Any deficiencies should be noted in the protocol.
6. The package is incomplete / I have received a different product than I ordered, what should I do?
Contact us as soon as possible by e-mail: shop@mazzini-sofas.com or via the contact form. Pictures, order number, pickup date and any additional details you consider relevant will be helpful.
Any deficiencies in the delivery should be noted in the protocol. Lack of information will extend the complaint process or the complaint will not be accepted.
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