1. How can I contact the customer service office?
You can contact us via the form which can be found in the Contact tab, at the following telephone numbers:
+33 974 775 430
or via the email address:shop@mazzini-sofas.com
2. How to place an order?
To place an order, all you need to do is select the product you are interested in, its parameters and click 'Add to cart' Then click on the basket icon in the upper right corner of the screen and complete the order.
3. Can I place an order by phone?
Yes, you can also place an order by phone. We are waiting for you at the following telephone numbers:
+33 974 775 430
4. How is the order confirmation process?
After placing an order on our website, you will receive an email confirming the order. We will confirm your payment and inform you about the start of the production process.
5. What is the order fulfillment time?
The order fulfillment time is visible for each product on our website.
6. How to check the order status?
You will receive e-mails with updates regarding your order to the e-mail address provided when placing the order.
7. My country is not available when ordering. What's next?
We currently deliver to Poland, Germany, Luxembourg, Netherlands, Belgium and France, but of course we can send the order to other EU countries. Please provide us with your postal code, city and what product you are interested in via the contact form or via e-mail: shop@mazzini-sofas.com, and our logistics department will calculate the delivery cost for you.
8. Can I make changes in my order?
In order to make changes, contact our Customer Service Office via the contact form, l'e-mail: shop@mazzini-sofas.com or call us: +33 974 775 430.
9. I have placed an order and have not received any confirmation, why?
Sometimes the order confirmation message may arrive minutes after placing the order, or it may fall into the spam. Please be patient and check the Spam tab. If after 24 hours you have not received an order confirmation - please contact our Customer Service Office.
10. How to cancel an order?
Please contact our Customer Service Office. You can cancel your order at any time.
11. Can I get an additional discount on my order?
You can find information about promotions on the home page.
12. The discount code does not work, what could be the reasons for this?
If your discount code does not work, make sure that the code is still valid or whether it has been entered correctly. If everything is fine and the discount code still does not work, please contact our Customer Service Office.
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